1. Agreement
These Terms of Service ("Terms") govern access to and use of Zenlo Labs, operated by Zenlo LLC ("Zenlo"), a California limited liability company (File No. B20260111586), 2108 N St, Suite N, Sacramento, CA 95816. By accessing or using Zenlo Labs, you ("Provider," "you") agree to these Terms.
2. Eligibility — licensed healthcare providers only
Zenlo Labs is intended exclusively for use by licensed healthcare providers acting within their professional scope of practice. By using the service, you represent that you are a licensed healthcare provider (or authorized staff acting under one) and that you will use the service only in that capacity. Zenlo Labs is not for direct patient use, patient self-diagnosis, or patient self-treatment.
3. Clinical decision support — not a medical device, not medical judgment
Zenlo Labs is a clinical decision support tool. The analyses, patterns, and recommendations it generates are AI-assisted informational outputs intended to support — not replace — the independent professional judgment of a licensed healthcare provider. All outputs require independent physician review and authorization before any clinical use. Zenlo Labs does not practice medicine, does not create a provider-patient relationship, and is not a substitute for professional medical judgment, diagnosis, or treatment.
4. Provider responsibilities
You are solely responsible for: (a) clinical decisions made for your patients; (b) having appropriate authority and patient relationships to upload Patient Data; (c) complying with applicable law including HIPAA in your handling of patient information; and (d) reviewing and validating any output before relying on it.
5. No patient-facing distribution from this tool
Outputs and clinical notes generated within Zenlo Labs are part of your clinical record and workflow. They are not intended to be distributed to patients directly from this tool as a finished patient-facing product.
6. Acceptable use
You agree not to misuse the service, including not attempting to access data you are not authorized to access, not reverse-engineering the service, and not using it outside the licensed-provider scope described above.
7. Intellectual property
Zenlo retains all rights in the Zenlo Labs software and the underlying technology of its outputs. You retain rights in your own Patient Data.
8. Disclaimers ("as is")
The service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that outputs are error-free or that the service will be uninterrupted.
9. Limitation of liability
To the maximum extent permitted by law, Zenlo's total aggregate liability arising out of or relating to the service is limited to one hundred U.S. dollars ($100). Zenlo is not liable for indirect, incidental, consequential, or punitive damages, or for any clinical decision made by a Provider.
10. Indemnification
You agree to indemnify Zenlo against claims arising from your use of the service, your clinical decisions, or your handling of Patient Data.
11. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.
12. Changes
We may update these Terms. Material changes will be reflected by an updated effective date.
13. Contact
Zenlo LLC, 2108 N St, Suite N, Sacramento, CA 95816. ds@zenlo.app